SHIPPING AND DELIVERY FAQ What orders qualify for free shipping? A: Orders over $70.00 and being shipped to US mainland addresses qualify for free FedEx Ground/Home shipping under 15 lbs. Unfortunately we're not able to offer this for International orders. How long before my order is processed and shipped out? A: When you place an order, we typically process and ship out your order in 1-2 business days. We are always working to meet or beat your expectations on delivery. How long will it be before I receive my order? A: For standard shipping, you should receive your order within 4-10 business days. Please allow additional time for shipments to APO/FPO and International addresses. What is the status of my order? A: Your order status will be available 24 hours after your order has been placed, by simply clicking on the "My Account" link at the top right corner of every page of our site. From there, you will be able to view information about your order. What if I'm missing items or received the wrong merchandise? A: Any merchandise(s) that is wrong or missing in the order due to our fault, you must contact us within five business days from the time you receive the order. Black Hairspray will investigate the issue and respond within 3-5 business days from the day the issue is reported to us. If the customer reports the issue after the 5 business days, Black Hairspray assumes the customer has received the entire order as indicated on the invoice and will not be liable for any missing product(s) or wrong item(s) shipped. Do you ship to addresses outside the United States? A: We ship to all US States and Territories. For all other international shipping orders, an international shipping fee will be applied and extra terms and conditions will apply to your order. Do you ship to PO boxes or Military APO/FPO addresses? A: Yes, we ship to both PO Boxes and Military APO/FPO addresses. Please allow additional time for orders shipped to these addresses. Are there any shipping restrictions that I should know about? A: As regulated by the Department of Transportation, some beauty items may be considered hazardous materials due to their alcohol content and cannot be shipped to Alaska, Hawaii, P.O. Boxes, military addresses (APO, FPO), or US territories (i.e. Guam, Puerto Rico). Our policy is to ship these items via FedEx Ground service. These items will be shipped separately from the balance of your order.