FAQs

 

1. Orders

When will my order ship?

If you place your order Mon thru Fri before 3pm EST, 99% of orders placed will ship out the same day.  Once your order has been shipped, you will receive an e-mail notification.  Some reasons for your order not to ship same day include, but not limited to, are as follows:

  1. The day is an observed holiday.
  2. The order was received after 3pm EST.
  3. An item(s) in your order was out of stock.  In this case, we will contact you by phone and/or e-mail immediately so that you can make a substitution or cancel the item(s) that are affected.
How do I change or cancel my order?

We normally process orders very quickly, so your window to change or cancel an order is very small.  Please contact us as soon as possible in order to make any changes to your order.  The best way to contact us is by calling 773-321-9430.  If you aren't able to contact us by phone, please send an email to [email protected]  Please note that once an order has been processed or has already shipped, we will not be able to make changes to the order.

How do I track my order?

You can track your order by clicking on the 'Order Tracking & Status' link at the bottom of any page at our site. 

My order never arrived.  What should I do?

Check your tracking information for shipment updates.  If your order has not arrived when expected, please contact our customer service immediately for assistance.

What should I do if there is a missing item or mistake with my order?

Please contact customer service immediately.  BlackHairspray.com must be notified of any missing item or mistake within 3 business days of receiving your order.

What should I do if I receive a defective item?

Please contact customer service immediately.  BlackHairspray.com must be notified of any defective item within 3 business days of receiving your order.

 

2. Buyer's Guide

How much does shipping cost?

We offer Flat Rate Shipping of $7.95 on orders within the U.S Continental 48 States.  Orders over $49 qualify for free shipping within the U.S Continental 48 States.  Other shipping options, including but not limited to, expedited shipping or international shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.

What is your return policy?

We accept returns within 30 days of your receipt of goods. The customer is responsible for the return shipping, all returns must be in their original box and condition. The original shipping charge is non-refundable, as are all sample orders.

Please click on the following link to our return policy for complete details.

How do I return or exchange an item?
If you have a BlackHairspray.com account, simply login and click on the Returns & Exchanges tab on the left side.  There, you'll be able begin the returns & exchanges process.  If you checked out as a guest, you can click on the 'Returns and Exchanges' link at the bottom of any page at our site to begin the process.  If you need assistance, please contact us as your convenience and we'll be happy to assist.
Do you sell for wholesale?

Unfortunately, we are not a wholesaler, therefore no wholesale pricing nor wholesale accounts are offered.

Do you have any coupon codes or promo codes?

We regularly offer coupon codes as well as special coupon codes for BlackHairspray.com members only.

 

3. Pricing and Billing

When will my credit card be charged?

Your credit card will be charged within 24 hours prior to shipment of your item(s).

When will my refund appear on my account?

Credits usually take 7-10 business days from the time we receive your returned merchandise.

Do I have to pay sales tax?

You will only have to pay sales tax if you are located in the state of Illinois.  The current sales tax as of Jan. 1, 2016 is 10.25%.

How do I get a copy of my receipt/invoice?

Click the "My Account / Order Status" link at the top right hand side of our site to print invoices.

What forms of payment do you accept?

We accept PayPal, Visa, Mastercard, American Express and Discover.

 

 4. My Account

Is there any reason for me to sign up for a BlackHairspray.com account?

Yes!  When you sign up for a BlackHairspray.com account, it will make ordering as well as returns easier.  In addition, you'll have access to all previous orders and your own Wishlist to save any favorite to.  Best of all, we have special promotions that only BlackHairspray.com members have access to.

How do I create an account?

It's a quick and easy process to create a BlackHairspray.com account.  Simply follow the steps below:

1) Hover over the My Account link at the top right corner of our site, then click on 'Create Account'.
2) Enter your Name, Email Address and Choose a Password.  You're done!

Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.

I forgot my password, how do I reset it?

Hover over the My Account link at the top right corner of our site, then click on 'Login'.  Under the login button, you'll see a link that says "Forgot your password?". Clicking on the 'Forgot your password?' link will begin the easy process to reset your password.  If you need assistance with this, don't hesitate to contact us!

Can I sign up for specials and promotions?

Of course!  There are a couple ways to do this.  First, simply sign up for a BlackHairspray.com account and opt in from your account dashboard.  The other way to sign up is by going to the bottom of any page at BlackHairspray.com and  enter your e-mail in the field that says 'Enter your email for sales and special offers.'  We have regular promotions and this is a great way to never miss out on great sales and savings!

 

5. International Orders

Do you ship to my country?

We ship to most countries around the world.  To verify if we ship to your country, you may contact us by live chat, phone or email, and we'll be happy to assist you with this.  Also, you can add an item to your shopping cart and proceed thru the checkout process.  If we ship to your country, you'll be able to get a shipping quote.  If you are not able to obtain a shipping quote, chances are we do not ship to your country.

What are my international shipping charges?

You can obtain an international shipping quote by proceeding thru the checkout process.  Keep in mind that you will be responsible for additional fees which include customs fees, duties and taxes, as well as any brokerage fees associated with your order.

Am I responsible for customs fees, duties and taxes or brokerage fees?

Yes.  Customers are responsible for all customs fees, duties and taxes and brokerage fees associated with your order.

 

6. Additional Info

Do you price match?

BlackHairspray.com will match the price if you find a lower price on an identical product with an Authorized online retailer. Simply contact us by live chat or phone to request a price match.  Price match guarantee does not apply to the following:

  1. Competitors who are not an Authorized Dealer for the Brand/Manufacturer.
  2. Competitors who are out-of-stock in identical style and color.
  3. Bundling of items
  4. Free items
  5. Pricing errors
  6. Mail-in offers
  7. Clearance item on competitor site
  8. Auctions sites such as eBay

We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.

What are the Terms & Conditions for using your website?

Please see our Terms & Conditions for complete details regarding our return policy.

Is your website safe?

BlackHairspray.com takes security seriously.  Our website is protected with SSL (secure socket layer) encryption.  In addition, we require you to use a modern browser which uses TLS 2.0 or 3.0 which adheres to the highest standard of internet communications security.

 

 7. Need Additional Help?

 How do I contact you?

 Please click here for our company contact information.

 What holidays are you closed on?

We observe the following holidays and will be closed on:

  1. New Year's Day
  2. Memorial Day
  3. Independence Day
  4. Labor Day
  5. Thanksgiving Day
  6. Christmas