ELIGIBILITY REQUIREMENTS FOR RETURNED PRODUCTS OR STORE CREDIT
Returned Products must be:
• Returned within 30 days of receiving your original order.
• Original factory condition and contains all original price tags and labels attached and undamaged.
• Unwashed, Unworn, Uncut, and Undamaged including the packaging.
• Odor free and Residue free.
INELIGIBLE PRODUCTS
• ALL CLEARANCE ITEMS
• Any products shown to be used such as trimmed, cut, odor on product and styling product residues found on merchandise will be ineligible.
• Products teased/feathered are considered used/damaged and will be ineligible.
• Products with tags cut, unattached, no hair net and no tissue paper inside the cap will be ineligible.
RMA REQUEST
All returns require a RMA Receipt. You can obtain a RMA receipt by logging into your account.
• Log into your Account
• Click on "Return Authorizations" located on left hand side of your account
• Click on button "Click Here to Return Items"
• Choose the Order # you wish to return
• Remove item(s) you are not returning
• Complete the rest of the form and click "Continue"
• Click on button "Print RMA Receipt"
If you made an order with us as a "GUEST" follow instructions below:
• Scroll to the bottom of the website and click on "REQUEST RMA"
• Enter your Order ID and Email address
• Choose the Order # you wish to return
• Remove item(s) you are not returning
• Complete the rest of the form and click "Continue"
• Click on button "Print RMA Receipt"
It is recommended that all returns are shipped back in corrugated boxes to prevent damage to the packaging or product during transit.
Note: Customer is solely responsible for shipping any Returned product to Blackhairspray.com. Black Hairspray recommends that you (1) use a carrier that offers shipment tracking for all returns and (2) either insure your package for safe return to Black Hairspray or declare the full value of the shipment so that you are completely protected if the shipment is lost or damaged in transit. If you choose not to (1) use a carrier that offers tracking or (2) insure or declare the full value of the product, you will be responsible for any loss or damage to the product during shipping.
We can only refund you the shipping charge if the item was sent wrong or was defective. Customer is solely responsible for shipping any Returned product to Blackhairspray.com.
International/APO/FPO Addresses
If you're a customer outside the US, you have 30 calendar days from the shipping date to return the item. You will be responsible for any handling, customs, and inventory liability. We recommend using a carrier that offers tracking numbers or insurance for your package.
Return Address:
Black Hairspray
Attn: Returns Dept.
6627 W. Fond Du Lac Ave.
Milwaukee, WI 53218
Last Updated: 3/13/12
